Returns

30-Day No Quibble Guarantee

Mobileyez offers a 30-day, unconditional guarantee on prescription glasses. Within 30 days of receiving your glasses, they can be returned in their original condition, for a replacement of same or greater value, or a full refund. Additional costs will apply to upgrades.

1-Year Replacement Warranty

Should your glasses be defective and break within one year of dispensing, we will swiftly fix or replace your eyewear at no cost to you.  May not be combined with other discounts, promotions or insurance.  Does not apply to loss, theft or industrial safety eyeglasses. Accidental breakage and mishaps are not covered by warranty.  Please call 416.619.0064 or email icare@mobileyez.com with a summary of your concern along with your full name and telephone number.  Mobileyez will contact you immediately.

Mailing Address

Mobileyez & Family Optical Warehouse
4181 Sladeview Crescent, Unit 26
Mississauga, ON L5L 5R2
Tel: 1-866-920-6480

EYE-M GROWING PROGRAM
Children 13 years and under are entitled to a free replacement of lenses, for any reason, within 15 months of original purchase. Simply enrol in the EYE-M Growing program.
MISSING NOSEPADS & SCREWS
Replacing nosepads and screws is a courtesy service that all opticals perform, regardless of where you bought the glasses. Mobileyez is happy to drop by and fix it on site but for immediate help, just drop into your nearest optical.
FAMILY OPTICAL WAREHOUSE
If you ran out of time when we saw you at work then come visit Family Optical Warehouse, where there's always a sale! We have amazing Optometrists trained in paediatric vision health all the way to geriatric eye exams.